We stopped over Hanoi for the day and Visit Asia helped arranged a day tour for us. Patty ended up being our tour information and he is great. He was usually the one who helped plan our whole itinerary and arrange excellent places for dinner and take outs. The places advisable were fantastic plus the day tour went by very smoothly. Patty is usually friendly, knowledgable and speaks very good English. I will hire them again just were to go to Hanoi again.